Return & Refund Policy

1. Return Window

Returns are accepted within 7 days of the delivery date. Customers must notify us of damage within two (2) days of receiving the part. A restocking fee of 20% applies to returns requested within seven days of delivery.

2. Return Eligibility

Items must be new, unused, uninstalled, and returned in their original packaging. All original accessories, hardware, documentation, and labels must accompany the return. Non-returnable items include those that are installed, modified, or used, or not in resellable condition.

3. How to Start a Return

Visit your account dashboard to locate the order and click “Initiate Return.” Customers without accounts need their order number. An RMA (Return Merchandise Authorization) will be issued via email within 1–3 business days, along with return instructions. Include the RMA form inside the package when shipping items back.

4. Return Shipping & Fees

Non-defective returns are the buyer’s responsibility at a 20% restock fee. The original shipping cost is non-refundable. Items must arrive in original, resellable condition to qualify for refunds.

5. Defective, Damaged, or Incorrect Items

Notify us within 2 days of delivery for issues. Do not install the item; photos or videos may be requested for verification. Approved claims receive prepaid return labels and full refunds or replacements.

6. Freight or Oversized Item Returns

Freight returns are buyer-responsibility unless caused by company error. Buyers coordinate carrier selection.

7. Refund Timeline

Refunds process within 1–3 business days of receipt and appear in 2–7 business days on the original payment method.

8. Exchanges & Cancellations

Orders can be canceled within 2 hours from time of submission before shipping at no charge.